App Overview and Walkthrough

Dashboard Overview

When you log in, you'll land on the Dashboard, your real-time overview of AI performance and shop activity.

Here's what you'll find:

• Latest Caller Info – Who called most recently

• Average Call Time – Tracks typical conversation duration

• Total Calls vs Appointments – Understand conversion rates

• Hourly Call Volume – See peak call times (e.g., after hours, lunch rush)

• Call Results Breakdown – Booked appointments, SMS sent, transfers to staff

• Popular Callers – Repeat customers or high-frequency callers

• Sentiment Scores – How positively or negatively callers respond to the AI

• Interaction Types – What customers are doing (e.g., scheduling, asking questions)

• Common Topics & Questions – What people are asking, and how the AI responds

Calls Tab

Click on the Calls tab in the left menu to view and manage individual call records.

You can:

• Review call details and call outcomes

• Send SMS directly from a call record

• View transcripts of what was said during the call

• Listen to call recordings (if enabled and compliant with local laws)

Note: Call recording must be enabled in your Location Settings, and disclosure laws vary by state. We can help you configure this properly.

Calendar Tab

The Calendar gives you full visibility into upcoming appointments and makes scheduling simple.

You can:

• View by day, week, or month

• Click any appointment to edit details, send messages, or mark status (e.g., completed, no-show)

• Manually create appointments for walk-ins or direct phone calls

Locations Tab

If you manage multiple shops, you’ll see each listed under Locations. Each one can be configured individually:

• Operating Hours – When your shop is open

• Appointment Availability – When you want to accept appointments

• Blackout Dates – Holidays, training days, etc.

• Max appointments per day/time slot

• Call Recording – Enable or disable per location

Personas (Access-Dependent)

Personas define how your AI behaves on the phone:

• What it says

• How it responds

• How it handles different types of calls

Each location can have a custom persona based on its service model or brand voice.

Integrations (Access-Dependent)

Connect VoiceController to external platforms like:

• Shop calendars

• CRMs

• Communication tools

Need help integrating? Reach out, and we’ll walk you through it.

Reports Tab

Run custom Reports to analyze performance across timeframes and locations.

You can:

• Filter by date range, location, and metric (e.g., calls, texts, missed calls)

• Break data down by location or appointment type

• View results as charts or tables

Click Generate Report to build and review your data.

Support & Settings

• Need help? Use the help icon in the bottom-left corner to chat with support or view training materials.

• Account settings (profile, logout, switch accounts) are available by clicking your name in the top-right corner.

That’s your quick tour of the VoiceController app! Everything is designed to help your shop stay on top of customer calls, keep appointments organized, and optimize AI performance. Let us know if you'd like onboarding help or a deeper walkthrough of any section.