Understanding the Dashboard

Location Filters

If you manage multiple locations, you’ll see a location selector at the top of the dashboard. Use it to:

• View combined performance across all shops

• Drill down into specific location data

• Toggle locations on or off to compare performance

Key Metrics at a Glance

The top portion of the dashboard shows high-level insights for the selected time period (which you can adjust):

• Latest Caller – Displays the most recent inbound call

• Average Call Time – How long conversations last

• Total Calls – Number of calls during the selected period

• Total Appointments – Appointments booked through the AI or manually

Call Result Breakdown

See what happened during those calls:

• Messages Sent – SMS confirmations or follow-ups

• Appointments Booked – Successful AI or manual bookings

• Transfers – Calls routed to a live team member

• Total Calls – Call volume recap

You’ll also see a breakout by hour—a visual timeline that highlights your busiest call periods (e.g., lunch hour, after-hours).

Popular Callers and Sentiment Analysis

VoiceController tracks frequent callers and shows customer sentiment—how customers are reacting to your AI:

• Positive – AI handled the call well

• Neutral – No strong signal

• Negative – Customer frustration or confusion detected

Use this insight to determine if your AI needs adjustments—such as rewording prompts or changing its response flow.

Interaction and Topic Insights

Explore how people are interacting with your system:

• Interaction Types – Are they asking for a callback, requesting service, asking hours?

• Common Topics – Understand what customers are calling about most (e.g., brake services, oil changes, pricing)

These insights are broken down further in the lower section of the dashboard under Top Questions and Top Topics, helping you identify trends and opportunities to better train or tune your AI.

Why This Matters

Your dashboard is more than a summary—it’s a decision-making tool:

• Optimize staff coverage based on peak hours

• Fine-tune your AI script based on sentiment trends

• Spot issues (like an increase in missed calls or unclear responses) early

• Understand what matters most to your customers

For more detailed analysis, check out the Reports section, or contact support if you’d like help reviewing your dashboard metrics.